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Accessibility


Declaration on accessibility

Thank you for your interest in the accessibility of our online presence.

We want everyone to be able to use our online shop without restrictions. That is why we are highly committed to digital accessibility and are constantly working to make our website accessible to everyone. For us, accessibility is a key part of actively promoting inclusion and creating a shopping experience that is truly for everyone.

We therefore endeavour to make our online presence accessible in accordance with the national transposition laws of Directive (EU) 2019/882.

This accessibility statement applies to: www.zwei.gmbh

1. general description of the service

We provide you with our online shop via our online presence. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national transposition laws.

In our online shop you can:

  • Purchase goods.

2. descriptions and explanations necessary to understand the performance of the service

You can initially place our products in the shopping basket without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do this, use the correction aids provided and explained in the order process. The payment methods specified in the order process are available for payment.

3. description of the fulfilment of accessibility requirements

In the following, we explain which measures we take to ensure digital accessibility and which technical standards we use as a guide.

3.1 Application of harmonised standards and technical specifications

Our online presence is based on the following standards and technical specifications:

  • EN 301 549 - Accessibility requirements for ICT products and services
  • WCAG 2.1 - Web Content Accessibility Guidelines at Level AA

3.2 Supporting measures

Our website provides the following supporting measures:

  • Meaningful and understandable design of headings and labelling
  • Comprehensible labelling and explanations - especially for forms
  • Notes on input errors in text form
  • Textual labelling of mandatory fields (e.g. with an asterisk)
  • Presentation of mandatory information in text form (not as a graphic/image)

4. contact details - report barrier

Have you noticed any accessibility issues? Then you are welcome to contact us:

ZweiPunkt GmbH
Am Vogelherd 92a
D-98693 Ilmenau
Phone: +49 (0)3677 - 8748887
E-mail: info@zwei.gmbh
Managing Director: Dipl. Kfm. (FH) Christoph Hofer
Local court Jena, HRB 520614
VAT ID No.: DE268417713
Tax number: 141/143/60016

5. telephone support for people with disabilities

We offer a hotline specially set up for people with disabilities and users of assistive technologies. You can reach us at:
+49 (0)3677 - 8748887

6 Competent market surveillance authority

For Germany

The federal states are currently setting up a joint body to fulfil the tasks of the Accessibility Reinforcement Act.

The Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF) is to commence work as a new institution under public law in Saxony-Anhalt, in the state capital Magdeburg, on 28 June 2025. The prerequisite for this is the ratification of the state treaty on the fulfilment of tasks in accordance with the Barrier-Free Accessibility Strengthening Act (BFSG) by all federal states. All federal states are currently creating the necessary conditions for this.

Contact (until formal establishment):
MLBF (under construction)
c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Telephone: +49 391 567 4530
E-Mail: MLBF@ms.sachsen-anhalt.de
To the website

Your enquiries and information will be forwarded to the relevant departments.

For Austria

Federal Office for Social Affairs and Disability - Social Ministry Service
Babenbergerstraße 5
1010 Vienna
Austria
https://www.sozialministeriumservice.at/